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Appointment Policy


To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 

For your convenience, 'drop-off' appointments are available. A 'drop off' appointment allows you to bring your pet at a time that works for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions. 


For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. For this reason we ask you to restrain your pet when arriving for your appointment (see patient arrival policy, below). 


Payment Policy


We require full payment at the time that services are rendered. For your convenience we accept Visa, MasterCard, Discover, American Express, cash, personal checks, Care Credit, and pet savings accounts through VetBilling. We also are willing to set up a prepayment plan for planned services. For more information regarding prepayment, please call us at (309)699-6443. 

Patient Arrival Policy


For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. 


All cats must be presented in an appropriate cat carrier or on a leash.

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